Professional Services

We offer a full range of consultancy, installation and a suite of products, cloud and managed solutions across security, infrastructure and resilience.

These services include software and hardware support, consultancy, and security testing and auditing services. All are delivered by expert staff, from state-of-the-art, UK based Global Support Centre and from Technical Assistance Centres (TAC.

We can arrange for engineers to install configure and deploy technology within our product portfolio, on any platform on our customers network as per the requirement.

A qualified technician can make hardware appliances IP ready before shipping to site eliminating the risk of DOA and reducing installation costs.

Premium Hardware Service
Replacement of hardware within binding replacement or recovery times, with the option of support from an onsite engineer

Premium Support Service
Non-manufacturer-specific support for technical queries and problems related to software products, offering binding SLAs and guaranteed response times

Managed Services
Operation of central management tasks and individual log data analyses, including reporting, in four high-availability computing centres

Consulting Services
Onsite installation support and project support by IT experts

Premium Restoration Service
This exceptional service offers customers a high-level re-configuration facility in addition to our enhanced hardware replacement support. A fully vendor accredited engineer will arrive on-site within 4 hours of diagnosis of failure, replace faulty parts, load the correct version of software and install the last saved configuration, leaving the faulty unit fully operational within 4 hours of arrival on-site.

Hardware Monitoring Service
This service is designed to proactively monitor customers’ security appliances 8×5 or 24×7. Our highly experienced security engineers proactively monitor customers’ security appliances to identify any anomalies and potential issues ensuring full operation before they affect business.